Warranty
Warranty Information
At Vortexx™, we stand by the quality and durability of our products. To give you peace of mind, we offer comprehensive warranty plans designed to ensure your satisfaction and long-term product care. Below, you’ll find everything you need to know about our warranty options and how to take advantage of them.
Warranty Options
Every Vortexx™ product comes with a free 1-Year Warranty.
What’s Covered?
Our warranty plans cover the following:
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Manufacturer Defects: Faulty parts, craftsmanship, or performance issues that occur under normal use.
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Functionality Issues: Problems that affect the intended operation of the product.
What’s Not Covered?
While our warranty is comprehensive, it does not cover:
- Damage caused by improper use, accidents, or neglect.
- Unauthorized repairs or modifications.
- Consumable parts such as filters that naturally degrade over time.
- Additional filters may be purchased from our website here
How It Works
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Contact Us: Reach out to our support team at info@violetvortexx.com with proof of purchase, a description of the issue, and any images/videos you can provide.
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Evaluation: Our team will evaluate your claim and determine if it qualifies under the warranty.
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Replacement or Repair: If approved, we’ll replace your product at no cost to you, based on the warranty terms.
Have Questions?
We’re here to help! If you have any questions about our warranty plans or need assistance, please don’t hesitate to contact our support team.
